PAYMENT and SHIPPING INFORMATION
WHAT PAYMENT METHODS ARE ACCEPTED?
Alpha Ind. Mfg. accepts credit card payment by VISA, Mastercard, Discover, and American Express as well as online payments through Paypal.
WHAT IS IT GOING TO COST ME?
Shipping and Tax costs are based on your order total and will be calculated during checkout. There is a flat rate of $8.00 for continental US shipping for standard items. Alpha Ind. Mfg. reserves the right to change shipping information at any time. A 9.750% California Sales Tax will be applied to any orders from CA Residents, Alpha Ind. Mfg. reserves the right to change tax % information at any time.
HOW LONG DO I HAVE TO WAIT?
In stock items are packaged and shipped within 3 to 4 business days (M-F) and usually ship even quicker. I am a single owner operator, if magazines are showing out of stock, simply call me and I will update you when they will be available for shipping. Shortly after an order is placed you will receive a confirmation email detailing specifics of the order.
All packages for continental U.S. addresses are shipped via USPS or UPS and transit times will vary depending on location. If you would like an order sent via another carrier (Fed Ex or others), or expedited via Air shipping, please call Alpha Ind. Mfg. at 714-381-2885 or email us at firstname.lastname@example.org for details.
Orders going to Hawaii or Alaska and APO/FPO addresses are typically sent via Priority US Postal regardless of what shipping method is selected at checkout. Alpha Ind. Mfg. reserves the right to change shipping information at any time.
WHAT IF THE ITEM IS OUT OF STOCK?
While many of our products are available at any given time, out of stock items will not necessarily show as such on the website. Due to the wide variety of items we carry along with heavy demand it is difficult to list what may be out of stock at any given time. We will take backorders, however, on any out of stock products and will send partial shipments as items come off backorder. We do not charge any extra costs for multiple shipments and your credit card will not be charged for an item until that item ships. However, you may see card authorizations which are only used to check for available funds. If the magazine shows out of stock and you are in need for a match etc. and absolutley cannot wait, search elsewhere as I do not want to jam any of my customers up.
DO YOU SHIP INTERNATIONALLY?
We do NOT ship internationally and all orders must have U.S. billing and shipping addresses. The only exception to this is for shipments to APO/FPO addresses, with restrictions as noted below:
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations a shipment for personal use to an APO/FPO that is physically located outside of the United States must be considered an Export, regardless of your military service status, rank, etc.
If you would like to place an order for product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112
DDTC Response Team
Tel.: (202) 663-1282
Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html
WHAT ARE THE TAX RATES?
To cover sales tax, a fee of approximately 9.750% (subject to change) will be added to the total for orders with a billing address in California.
Although we, as the seller, are not obligated to collect sales tax for states other than California, a purchase from us is subject to your state’s sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state’s department of revenue website.
All sales are FOB Shipping Point.
RETURNS and EXCHANGES
If the item you received is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
If for any reason you are not completely satisfied with your purchase we have a 100% guaranteed return policy on all Alpha Ind. Mfg. products to allow the user sufficient time to field test the gear in the environment of their choosing. If you find a newly purchased piece of Alpha Ind. Mfg. gear unsatisfactory please send it back for a full refund. We ask that all items being returned are in original condition received from shipping. Items are not covered from user error, abuse or misuse. If you would like to exchange for another item in the same price class we will gladly do so as long as the item purchased is unused without signs of wear, however in either case, return and/or redelivery shipping costs are the customers’ responsibility.
To make a return, please take the following steps:
All refunds will be applied to the credit card used for the original purchase or, if the product was purchased elsewhere, store credit will be issued or refunded in the same manner purchased. You should allow one to two billing cycles for the refund to appear on your statement.
Due to several changes to local and state law, Alpha Industries is no longer selling or shipping to Connecticut residents. Additional, no selling or shipping to Brooklyn, Buffalo, New York City and Rochester.
Send all returns and exchanges to:
Alpha Industries Manufacturing
P.O. Box 5127
Fullerton CA 92833
For more information please contact us at email@example.com or call 1-714-381-2885.